Shipping

    Where do you ship?

    For now we currently only ship to the United States.

    You think we should ship to your country? Tell us where you're from at shop@thejuevstory.com.

    How much does shipping cost?

        • US shipping for orders under $35 costs $5. 
        • US shipping for orders of $36-$62 costs $7.
        • US shipping for orders of $63-$149 costs $10.

    I messed up my address! Can I fix it?

    Email us as soon as possible at shop@thejuevstory.com with your order number and the correct address. We can update your address as long as your order hasn’t already shipped. Unfortunately, once your order has shipped, we are unable to make changes.

     

    My order says it's been delivered, but I haven't received anything. What should I do?

    The Juve Story is not responsible for items that are lost or stolen, but email us at shop@thejuevstory.com and we will try to help figure it out. Please include your order number in the subject line.

     

    Returns & Cancellations

     

    Can I cancel my order?

    We can cancel your order as long as it hasn’t already shipped. If you would like to make a change, please email us as soon as possible at shop@thejuevstory.com and include your order number in the subject line.

     

    Can I exchange my order?

    Exchanges can be made within 30 days of placing your order and so long as your item remains unopened and unworn. Please understand that our items are limited and we might not have your desired size. We cannot exchange one item for a different item. Email shop@thejuevstory.com and include your order number and the size you would like.

     

    Can I return my order?

    We do not accept returns. If you have an issue, please email us at shop@thejuevstory.com within 30 days of placing your order and we will try our best to find a solution. Please include your order number in the subject line.

     

    How long does the refund take to process?

    It usually takes 5 to 10 business days for a refund to be credited back to your account. We can only issue a refund to the original payment method.

     

    The Juve Story reserves the right to cancel any fraudulent or suspicious orders.